Refund Policy

Refund Policy

We at Bamboobased value your satisfaction and aim to make returns as seamless as possible. Please review the policy below to understand your rights and our procedures.

1. Returns & Eligibility

30-Day Return Window
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • Your item must be in the same condition that you received it (unworn or unused), with tags, and in its original packaging.
  • You must have the receipt or proof of purchase.

2. Return Process

To start a return, please contact us at info@bamboobased.xyz. Once your return is accepted, we’ll provide a return shipping label and instructions on how and where to send your package.

Return Address:
555 W Beech St, San Diego, CA 92101, United States

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at info@bamboobased.xyz or by phone at 619-894-3608.

3. Damages and Issues

Please inspect your order upon receipt and contact us immediately if:

  • The item is defective or damaged.
  • You receive the wrong item.

We will evaluate and address any issues to make it right as quickly as possible.

4. Exceptions / Non-Returnable Items

Some items are not eligible for returns:

  • Perishable goods (e.g., food, flowers, or plants)
  • Custom products or special orders (e.g., personalized items)
  • Personal care goods (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases

Sale items and gift cards are also non-returnable.

If you have questions or concerns about a specific item, please get in touch at info@bamboobased.xyz before making your purchase.

5. Exchanges

The fastest way to ensure you get the item you want is to make a separate purchase for the new item after starting a return for your original purchase. Once your return is accepted, proceed with a separate order.

6. European Union 14-Day Cooling Off Period

For merchandise shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

  • The item must still be in the same condition that you received it—unworn or unused, with tags, and in its original packaging.
  • You’ll also need the receipt or proof of purchase.

7. Refunds

Once we’ve received and inspected your return, we will notify you if your refund has been approved.

  • Approved refunds will be automatically issued to your original payment method within 10 business days.
  • Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@bamboobased.xyz or 619-894-3608.